Refund policy

KEMA BEAUTY CANCELLATION POLICY

Effective Date: August 28, 2026

CANCELLATION REQUESTS

Kema Beauty begins processing orders shortly after they are placed. Submit cancellation requests within 2 hours of purchase.

To request a cancellation, contact Kema Beauty through the Contact Us page and include your full name, order number, and the email address used at checkout.

Submitting a cancellation request does not guarantee we can cancel the order.

ORDERS IN PROCESSING

Once an order has been submitted to a fulfillment supplier, entered processing, been packed, or shipped, it cannot be canceled or changed.

This includes requests to change products, quantities, shades, shipping methods, or delivery addresses.

REFUNDS FOR APPROVED CANCELLATIONS

If Kema Beauty confirms that an order was canceled, we will issue the refund to the original payment method.

Please allow 5 to 10 business days for the refund to appear. Processing times depend on the customer’s bank or payment provider.

OUT OF STOCK OR UNAVAILABLE PRODUCTS

Inventory is managed through third-party fulfillment suppliers and may change quickly.

If a product becomes unavailable after an order is placed, Kema Beauty may cancel and refund the unavailable item. If other items in the order remain available, we may still process and ship them.

REFUSING DELIVERY

Refusing a package does not constitute an approved cancellation. Kema Beauty may deduct original shipping charges, return shipping expenses, customs fees, and carrier charges from any approved refund.

Kema Beauty cannot guarantee a refund for packages that are refused, abandoned, or returned without authorization.