KEMA BEAUTY SHIPPING POLICY

Effective Date: August 28, 2026

Thank you for shopping with Kema Beauty. We partner with trusted fulfillment suppliers to deliver authentic Korean skincare and beauty products directly to our customers.

ORDER PROCESSING

We generally process orders within 2 to 5 business days. Business days exclude weekends and holidays.

During holidays, new product launches, promotions, or periods of unusually high demand, processing may take longer.

ESTIMATED DELIVERY

Most orders are expected to arrive within 7 to 10 business days after processing. Delivery times are estimates and are not guaranteed.

Certain products ship directly from fulfillment centers in South Korea. International transportation, customs processing, carrier delays, weather conditions, and other circumstances outside Kema Beauty’s control may affect delivery times.

MULTIPLE SHIPMENTS

Kema Beauty works with multiple fulfillment partners. If your order contains products supplied from different locations, your items may arrive in separate packages and on different dates.

You will not be charged additional shipping fees because an order is divided into multiple packages.

ORDER TRACKING

We will email tracking information to the address provided at checkout once it becomes available. Please allow up to 5 business days for tracking information to begin showing movement.

Occasionally, an international tracking number may not update until the package reaches the United States or is transferred to a local delivery carrier.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact Kema Beauty immediately if you discover an address error. We cannot guarantee address changes after an order has entered processing.

Kema Beauty is not responsible for orders delivered to an incorrect address supplied by the customer. Additional shipping charges may apply if we must reship an order.

DELIVERY DELAYS

Kema Beauty is not responsible for carrier, customs, weather, holiday, or other transportation delays outside our control. A delay does not automatically qualify an order for cancellation or refund while the package remains in transit.

Please contact us if your tracking information has not updated for more than 10 business days. We will work with our fulfillment partner and shipping carrier to investigate.

LOST, DAMAGED, OR INCORRECT ORDERS

Please contact Kema Beauty within 7 days of delivery if your order arrives damaged, contains an incorrect item, or is missing an item.

Include your order number and clear photographs of the product, packaging, shipping label, and any visible damage. Keep all original packaging until we review your claim.

Kema Beauty, the fulfillment supplier, and the shipping carrier will verify claims.

CUSTOMS, DUTIES, AND TAXES

Some products may be shipped internationally. International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.

Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping charge and are the customer’s responsibility.

CONTACT US

If you have questions about your shipment, please contact Kema Beauty through the Contact Us page on our website. Include your full name and order number so we can assist you promptly.